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September 14, 2005

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heidi

For me one eyes-opening point was Thackara's suggestion that we should turn from thinking about projects into designing services. As I understand it, designers would then stop from doing projects, leaving customer to live with it. One cannot design service without noting that we all have to live with it afterwards. Probably a minor point but for me it revealead the fundamental difference between project and service.

sl

That tree actually didn't fall over afaik, a branch fell off it and injured a man and thus the fire department cut the tree down.

Veli Ville

I haven't read Thackara's book, but it can be seen that there is definitely a need for a wider perspective on products. And service is just the beginning.

Traditionally, I think, the situation is this:

1. User uses a product.
2. Community exploits a service.
3. Society builds itself on an infrastructure.

And let's call the whole stack a culture. :)

As the definitions were made pretty much on the fly, they probably can't take roughing up. But the layers are converging. Let's take second hand design, or crafts, for an example: they exceed the level of product to include values that are cultural. A pair of hand-knit mittens is a cultural artefact first and product only second.

And let's fit software design into the whole mess: what are its impacts on culture and where is this taught to every innocent, future software engineer / designer?

Ulla-Maaria

Good points!! A 'product' certainly represents the traditional understaning of our system, in which a product is the output of production. A 'cultural artefact' or a 'meaningful object' on the other hand is associated with the system of consumption/ use.
Service development definitively requires knowledge of the latter, but where is such knowledge available? As Veli Ville suggests, not in the institutions where developers are educated.

Luistxo Fernandez

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